FAQs

How can I place my order at The Nibble Nook?

From the product selection page, choose the product you want to order and add it to cart. View all the selected products at your cart page, with an option to modify the selection of any of the products chosen. There you can process your checkout of the products you are purchasing, or continue shopping from the existing Shopping Cart Page. If you feel your shopping is done, you may proceed to “checkout” to process with payment.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Can I order by e-mail?

With the best of options, our user-friendly website is convenient enough to book your orders. However, considering the tricky norms of schedules we can accept your orders via email.

How do I use a promo or coupon code?

Promo Codes or Coupons are actually made to let the customer know how we value them and care about them. These coupons or promos are time bound and can be claimed as per given instructions. You may use them against your shopping while updating them in Promo/Coupon Code Box in your cart before checking out. Once the code is updated by you, you can proceed to checkout and avail the discount as given.

What is the shipping policy?

Your order will be processed and prepared for shipment within 2 to 3 business days, excluding weekends and holidays. Following this, you'll get a notification when your order is on its way. It's important to remember that during peak seasons, postal services may face delays that are beyond our control. Rest assured, we'll make every effort to address any problems that arise.

We dispatch all orders through express delivery, selecting either Royal Mail 24 or FedEx Next Working Day based on your order's weight. You'll be informed of the chosen carrier when your order is sent out.

At checkout, the shipping fees for your order will be clearly calculated and shown.

Get in touch

Have questions about your order, or a general enquiry?